1. Introduction

This privacy policy explains how MH Heat Pump Services collects, uses and protects personal information obtained through https://mhheatpumpservices.com/.

MH Heat Pump Services is the data controller for personal information collected through this website.

For questions about this policy or how your personal information is handled, please contact:

Email: mhheatpumpservices@gmail.com

2. Information We Collect

We may collect personal information when you:

  • Complete a contact or enquiry form

  • Contact us using the email address or telephone number displayed on the website

  • Request information about our services

  • Accept or manage cookies through the website’s cookie consent banner

  • Browse or interact with the website

The information collected may include:

  • Your name

  • Your email address

  • Your telephone number

  • Your address or service location, where provided

  • Details included in your enquiry or message

  • Your communication preferences

  • Technical information such as your IP address, browser type, device type, referring website and pages visited

  • Your cookie preferences

Please avoid including sensitive personal information in website forms unless it is necessary for your enquiry.

3. How We Use Your Information

We may use information collected through the website to:

  • Respond to enquiries and requests

  • Provide information about our services

  • Arrange appointments, surveys or quotations

  • Take steps requested by you before entering into a contract

  • Deliver services that you have requested

  • Maintain records of website enquiries and communications

  • Operate, maintain and improve the website

  • Monitor website performance and understand how visitors use the website

  • Protect the website against spam, fraud, misuse and security threats

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have given consent or where otherwise permitted by law

We will not sell your personal information.

4. Lawful Bases for Processing

Under the UK General Data Protection Regulation, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent: Where you have actively agreed to a particular use of your information, such as accepting optional cookies or requesting marketing communications. You may withdraw your consent at any time.

Contract: Where processing is necessary to respond to a request, provide a quotation, take steps before entering into a contract or fulfil an agreement with you.

Legitimate interests: Where processing is necessary for the reasonable operation, security and improvement of the website, provided that these interests do not override your rights and freedoms.

Legal obligation: Where we need to process or retain information to comply with a legal or regulatory requirement.

5. Contact Forms and Enquiries

When you submit an enquiry through the website, the information you provide will be used to review and respond to your request.

Your information may be sent to the website administrator by email and may also be stored securely within the website or its hosting system. Please do not submit information that is not relevant to your enquiry.

Submitting an enquiry does not automatically subscribe you to marketing communications.

6. Cookies

This website uses cookies and similar technologies. Cookies are small files stored on your device when you visit a website.

Some cookies are necessary for the website to function correctly. These may be placed without consent where permitted by law.

Optional cookies, including analytics, advertising or functionality cookies, will only be used after you have provided consent through the website’s cookie consent banner.

You can use the cookie banner to:

  • Accept optional cookies

  • Reject optional cookies

  • Choose which types of cookies to allow

  • Change or withdraw your preferences

You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.

Where the website uses third party content, such as embedded maps, videos or social media features, those providers may place cookies after the appropriate consent has been obtained.

7. Website Analytics

Where analytics services are enabled and you have provided the necessary consent, they may collect information about how visitors use the website.

This may include:

  • Pages viewed

  • Time spent on the website

  • Approximate geographic location

  • Browser and device information

  • Referral source

  • Website interactions

This information is used to understand website performance and improve the visitor experience. Analytics data is generally aggregated and is not used by us to identify you directly.

8. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate the website or respond to your enquiry. These may include:

  • Website hosting providers

  • Website developers and maintenance providers

  • Email and communication providers

  • Analytics providers

  • Security, spam prevention and backup providers

  • Professional advisers

  • Regulators, law enforcement bodies or public authorities where required by law

These providers may only use personal information for the services they provide and must protect it appropriately.

We may also disclose information where necessary to establish, exercise or defend legal claims, protect our rights or prevent fraud and misuse.

9. International Data Transfers

Some website service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

You may contact us if you would like more information about the safeguards used for international transfers.

10. How Long We Keep Your Information

Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected.

Website enquiries and related communications will generally be retained for up to 24 months after the last communication, unless a longer period is necessary because:

  • The enquiry results in an ongoing customer relationship

  • The information is required for contractual, accounting or legal purposes

  • A dispute or legal claim arises

  • You ask us to retain or delete the information and it is appropriate to do so

Technical logs and analytics information may be retained for shorter periods according to the settings of the website and relevant service providers.

11. How We Protect Your Information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, software updates, backups, security monitoring and restrictions on who can access personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask for inaccurate or incomplete information to be corrected

  • Ask for your personal information to be deleted

  • Ask for the use of your information to be restricted

  • Object to certain uses of your information

  • Request the transfer of information you provided in a portable format

  • Withdraw consent where processing is based on consent

  • Ask not to be subject to a decision based solely on automated processing where it has a legal or similarly significant effect

Not every right applies in every situation. We may need to verify your identity before responding to a request.

There is normally no fee for exercising your rights. We aim to respond within one month, although additional time may be permitted where a request is particularly complex.

To exercise your rights, email mhheatpumpservices@gmail.com.

13. Marketing Communications

We will only send electronic marketing communications where you have provided consent or where another lawful basis permits us to do so.

You can unsubscribe at any time by:

Withdrawing from marketing will not prevent us from sending necessary communications about an existing enquiry, appointment or service.

14. External Links

This website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of each external website before submitting personal information.

15. Children’s Privacy

This website is not intended to collect personal information from children.

If you believe that a child has submitted personal information through the website without appropriate permission, please contact us so that the information can be reviewed and, where appropriate, deleted.

16. Complaints

If you are concerned about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

17. ICO Registration

An ICO registration number has not been included because it has not been confirmed.

Where MH Heat Pump Services is required to register with the Information Commissioner’s Office and a registration number becomes available, this policy may be updated to include it.

18. Changes to This Policy

This policy may be updated from time to time to reflect changes to the website, the services used by the website or applicable data protection law.

Any revised version will be published on this page with an updated revision date.

19. Contact Us

For questions about this privacy policy, to exercise your data protection rights or to raise a privacy concern, please contact:

MH Heat Pump Services
Website: https://mhheatpumpservices.com/
Email: mhheatpumpservices@gmail.com